Frequently Asked Questions

What is Elyfia

Elyfia is a specialised app for Fibromyalgia patients, offering personalised care plans, health coaching, and access to pain management experts.

How does Elyfia differ from traditional care?

vs. Local GP: Focuses on lifestyle changes and personalised coaching for Fibromyalgia management.
vs. NHS specialist: Provides faster access to specialists without long wait times.
vs. Private consultation: Offers expert access at a fraction of the cost.

Who are Elyfia’s health coaches?

Our coaches include pain consultants, exercise specialists, and other experts, assigned based on your specific needs and goals.

Does Elyfia offer prescriptions?

No, Elyfia does not currently offer prescriptions through the app.

How does Elyfia keep patients informed?

We provide access to insights from the latest peer-reviewed scientific papers and curated video insights tailored to your condition.

Can I share my Elyfia data with other healthcare providers?

Yes, you can request a copy of your data by emailing hello@elyfia.com for seamless continuity of care.

Does Elyfia integrate with wearable devices?

Yes, Elyfia integrates with some wearables like Fitbit for more personalised insights and coaching.

Getting started

How can I sign up for Elyfia

What happens after I join the waitlist?

You'll receive emails with further instructions on how and when to get started with Elyfia.

Can I cancel my Elyfia subscription?

Yes, you can cancel your Elyfia subscription from within the app and you won't be charged again.

Coaching programs

What kind of coaching does Elyfia offer?

The answers and responses in the app come from a qualified health coach. They take your survey answers, any wearable data and past coaching experience into account when helping you manage your Fibromyalgia.

How does coaching work?

Coaching is provided through in-app messaging, allowing for flexible, on-demand support.

Can I change program or coach?

Yes, you can change your focus at any time, and your coach may change based on your new goals and needs.

Privacy and security

Is my personal information secure?

Yes, your data is secured in Google Cloud's Firebase platform, complying with GDPR security standards. For more information on how your personal information is secured, read our privacy policy.

Who has access to my data?

Elyfia coaches can see your survey answers. Technical experts can also access your data in the event of a technical problem. All data is protected under GDPR regulations.

What if I encounter technical issues?